Frequently Asked Questions

Ordering

How do I place an order?

You can order directly through our website at any time. If you need help selecting the right product, you’re welcome to call us on 01903 201081 (Mon–Fri, 8:30am–5:30pm) or email sales@upholsterywarehouse.co.uk.

Is there a minimum order?

There is no minimum order on most products. However, fabric and trimming orders have a minimum of 3 metres. Please check individual product listings for details.

Can I get samples before ordering?

Yes — we offer up to 5 free fabric samples. If you need more than 5, a £5 fee applies for additional samples, which is refundable on orders over £30. Use our Sample Service page to request yours.

Can I amend or cancel my order?

Please contact us as soon as possible by phone on 01903 201081 if you need to amend or cancel. We cannot cancel or amend orders for items that have already been cut to size, made to order, or dispatched.

Delivery

How much does delivery cost?

Delivery is free on orders over £120 (before VAT) to most UK mainland areas. For smaller orders, postage and packing is calculated by weight at checkout. See our Orders and Delivery page for full details.

How long will my order take?

Most UK mainland orders are dispatched on a 24 or 48 hour service. At busy times, please allow up to 7–10 working days. Orders placed after 1pm may not be dispatched until the following working day.

Do you deliver internationally?

Yes, we deliver worldwide. International postage is calculated at checkout based on the weight and destination of your order. All international orders are sold on a Delivery Duty Unpaid basis — please check your local import requirements before ordering.

Can I collect my order?

Click and collect can be arranged — please call us on 01903 201081 to arrange this. Please note we are not a walk-in shop.

Returns & Refunds

What is your returns policy?

You can return most unused items within 30 days of receipt, provided you notify us within 14 days of delivery. Items cut to size, made to order, or with FR treatment applied cannot be returned. See our full Refund and Returns policy for details.

My item arrived damaged — what do I do?

Please contact us within 30 days of delivery by calling 01903 201081 or emailing sales@upholsterywarehouse.co.uk. We will arrange a replacement or refund and cover return postage for faulty or damaged goods.

Products

Can you cut foam to a specific size?

Yes — we offer foam cut to size. Please see our Foam & Polyester Wrap collection or use our Foam Calculator for help. Please note that cut-to-size foam cannot be returned.

Will colours on screen match what I receive?

We do our best to reproduce colours accurately, but different screens can display colours differently. For fabrics and vinyls, we strongly recommend ordering a sample first.

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