Refund and Returns

We want you to be completely happy with your purchase. If for any reason you’re not satisfied, please read our returns policy below or get in touch and we’ll be happy to help.

Returning an Item

You have the right to return most items within 30 days of receipt. To be eligible for a return:

  • You must notify us within 14 days of receiving your order
  • Items must be unused and in their original condition and packaging
  • A completed Upholstery Warehouse returns form must accompany the goods

To notify us of a return, please contact us:

Items We Cannot Accept Back

The following items are non-returnable:

  • Goods cut from the roll or cut to your specified measurements
  • Bespoke or made-to-order items
  • Items where additional flame retardant (FR) treatment has been applied
  • Items not in their original, resaleable condition
  • Items returned more than 30 days after delivery

Return Postage

You are responsible for the cost of returning goods to us. We strongly recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged in transit. Return shipping costs are non-refundable unless the item is faulty or we have made an error.

Refunds

Once we receive and inspect your returned item, we will email you to confirm receipt and let you know whether your refund has been approved. If approved, your refund will be applied to your original payment method within 5–10 working days.

If you have not received your refund after this period, please check your bank account, then contact your card provider, as processing times can vary. If you still have not received it, contact us and we will investigate.

Faulty or Damaged Goods

If you receive a faulty or damaged item, please contact us within 30 days of delivery. We will arrange a replacement or full refund and cover the cost of return postage. Please call us on 01903 201081 or email sales@upholsterywarehouse.co.uk before sending anything back.

Sale Items

Only regular priced items may be returned for a full refund. Sale items are non-refundable unless faulty.

Need Help?

If you have any questions about a return or refund, please don’t hesitate to contact us: