Terms and Conditions

We've done our best to cover everything you need to know below. If you have a question not answered here, please get in touch and we'll be happy to help.

Contents

Price and Payment
Product Information
Availability
Minimum Orders
Colour and Appearance
Cut and Made-to-Order Items
Delivery
Returns and Cancellations
Use of This Website
Gift Vouchers
Additional Conditions for Fabrics and Trimmings
Registered Details

Price and Payment

  • All prices shown are subject to change. The price that applies to your order is the price shown at the time of purchase. VAT is added at checkout where applicable and shown clearly on your invoice.
  • Goods remain the property of Upholstery Warehouse until payment is received in full.
  • We accept most major credit and debit cards, BACS transfer, and PayPal.

Product Information

All weights, dimensions, and sizes given in our catalogue or on our website are approximate. Metric and imperial conversions may have been applied — please allow for standard tolerances when placing an order.

Availability

If a product you have ordered is out of stock or no longer available, we will contact you by phone or email and give you the option to amend or cancel your order.

Minimum Orders

Many of our products carry no minimum order quantity. Where a minimum applies, this is noted on the relevant product listing. Contact our sales team if you need clarification before ordering.

Colour and Appearance

We take care to represent our products accurately, but colours can vary between monitor and print, and between batches. If colour matching is important to your project, we strongly recommend ordering a sample before committing to a larger quantity. We cannot guarantee an exact colour match across separate orders.

Similarly, items may occasionally differ slightly in appearance from catalogue or website images if a direct equivalent has been substituted. We only ever substitute with products that meet the same quality standard.

Cut and Made-to-Order Items

For items cut from the roll or made to your specification, we rely entirely on the measurements and information you provide. Please double-check dimensions before ordering — we cannot accept responsibility for errors arising from incorrect measurements or instructions given to us.

Cut and bespoke items cannot be returned unless they arrive damaged or faulty.

Delivery

We deliver across the UK and worldwide. Full details of our delivery charges and options can be found on our Orders and Delivery page.

  • Free UK delivery on orders over £120 (value before VAT, most UK mainland areas)
  • UK mainland orders are dispatched by Royal Mail or carrier on a 24- or 48-hour service (excluding weekends and bank holidays). At busy periods, please allow up to 7–10 working days.
  • Orders placed after 1:00pm will be dispatched the following working day.
  • Aerosols must be sent by carrier — they cannot go via Royal Mail.
  • International deliveries: import duties and restrictions vary by country and are the buyer's responsibility. We will not be liable for goods held at customs or any additional charges incurred.

Returns and Cancellations

Under the Consumer Contracts Regulations, you have the right to return most items within 14 days of receipt, provided they are in a resaleable condition. Returns must be notified to us within 14 days of receipt and sent back within 30 days, accompanied by a completed returns form.

To obtain a returns form, visit our Refund and Returns page or call us on 01903 201081.

Return postage is the customer's responsibility unless the goods are damaged or faulty. In the case of faulty or damaged goods, please call us first — we will arrange collection where the item is too large for Royal Mail.

We cannot accept returns on any goods cut from the roll, cut to size by the customer, or where additional FR treatment has been applied.

To cancel an order that has not yet been dispatched, call us during office hours (Monday–Friday, 8:30am–5:30pm).

Use of This Website

This website is provided for lawful personal and commercial use only. You may not use it in any way that infringes the rights of others or that interferes with other users' enjoyment of the site.

We take care to keep the site accurate and virus-free, but cannot guarantee it is entirely free from errors or defects. Links to third-party sites are provided for convenience only — we have no control over those sites and cannot be responsible for their content or privacy practices.

Gift Vouchers

  • Gift vouchers are not redeemable for cash.
  • Each voucher is valid until midnight on the expiry date printed on it.
  • Vouchers may currently be redeemed on telephone orders only.
  • Vouchers may be used against goods, postage, VAT, and courses.
  • You may top up a voucher order with another payment method.
  • If you return goods bought with a voucher, any refund will be issued as a new gift voucher.
  • We are unable to accept split or partial payments — unused balances will be forfeited.
  • Gift vouchers are not a credit or charge card.

Additional Conditions for Fabrics and Trimmings

The following terms apply to all fabric, trimming, leather cloth, faux animal skin, and faux suede orders.

Ordering: Always quote the product code, design name, and colour reference when ordering. Verbal orders will be read back to you — any errors confirmed at that stage become the customer's responsibility.

Minimum order: 3 metres on all fabric and trimming lines unless otherwise stated.

Confirmation of orders: If confirming a verbal or emailed order in writing, clearly mark the paperwork "CONFIRMATION" to avoid duplication.

Flame Retardant (FR) treatments: Please tell us at the point of ordering if your fabric needs to meet a specific FR standard. We can apply FR finishes to suitable fabrics at an additional cost per metre. Please allow an extra 10 working days for delivery on all FR-treated orders.

Third-party delivery: We can deliver directly to a third party on request. It is your responsibility to confirm that all details — design, colour, and quantity — are correct before we cut. We recommend sending a sample to the recipient first.

Before cutting: Please check the fabric is the correct design, colour, and quantity, and is in good condition, before you cut or process it. Once cut, we cannot accept a return.

Colour matching: We cannot guarantee an exact colour or shade match. If this is critical, request a stock sample before ordering and quote the piece number when confirming. Fabric reservations are held for 10 days only.

Pattern repeats: Every effort is made to maintain consistent pattern repeats, but minor variation can occur. Check alignment before cutting. Repeat measurements shown in our catalogue are approximate — allow up to 3cm tolerance.

Shrinkage: All fabrics may shrink. Allow sufficient quantity and follow the recommended cleaning instructions to minimise shrinkage.

Cancellations: Please notify our sales office immediately if you wish to cancel a fabric order.

Registered Details

UPHOLSTERY WAREHOUSE
UNIT 1, BROADGAUGE BUSINESS PARK
WESTRIDGE WAY, BISHOPS LYDEARD
TAUNTON, SOMERSET
TA4 3RU

Company No. 06297183