Privacy Policy

Last updated: October 2026

Who we are

Upholstery Warehouse is operated by Upholstery Warehouse Ltd (Company No. 06297183).

You can contact us at:

What information we collect

When you place an order, create an account, or contact us, we collect personal information such as your name, delivery address, email address, and phone number. We also collect payment information, which is processed securely by our payment provider — we do not store your card details. When you browse our website, we collect usage data through cookies.

How we use your information

We use your personal information to:

  • Process and fulfil your orders, including passing necessary details to couriers and delivery partners
  • Administer your account and manage billing
  • Respond to your enquiries and provide customer support
  • Send you order confirmations and account-related emails
  • Send marketing communications where you have given us permission to do so

Our legal basis for processing

We process your personal data under the UK General Data Protection Regulation (UK GDPR) on the following bases:

  • Contract: to fulfil orders you place with us
  • Legitimate interests: to manage and improve our business
  • Consent: for marketing communications
  • Legal obligation: to comply with accounting and regulatory requirements

Who we share your data with

We may share your information with:

  • Couriers and delivery partners, to fulfil your order
  • Payment processors (Shopify Payments, PayPal), operating under PCI-compliant infrastructure and their own privacy policies
  • Shopify Inc., our e-commerce platform provider — see shopify.com/legal/privacy

We do not sell your personal data to any third party.

How long we keep your data

We retain order and account information for 7 years to comply with accounting and legal requirements. You can request deletion of your data at any time, subject to these obligations. Marketing preferences are retained until you unsubscribe.

Cookies

We use cookies to improve your browsing experience and analyse website traffic. Please see our Cookie Policy for full details, or visit www.aboutcookies.org for general information.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data where we are not legally required to retain it
  • Object to or restrict how we process your data
  • Data portability
  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at sales@upholsterywarehouse.co.uk or call 01903 201081.

Complaints

If you have a concern about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

Changes to this policy

We may update this policy from time to time. The current version will always be available at www.upholsterywarehouse.co.uk/pages/privacy-policy.