Prices and VAT

All prices are displayed in pounds sterling (GBP). Unless stated otherwise, prices shown on our website are inclusive of VAT at the applicable UK rate. Marketplace listings display prices as required by the platform and applicable regulations.

Prices are subject to change without notice and may vary between channels. If you have seen a price on one channel and it differs elsewhere, please contact us before placing your order.

Pricing Errors

Despite our best efforts, products on this site may occasionally be mispriced. We reserve the right to correct any errors at any time, including after an order has been placed, confirmed, or paid for.

• If the correct price is lower than stated, we will charge you the lower amount and fulfil your order.
• If the correct price is higher than stated, we will contact you before processing payment. You will have the option to pay the correct price or cancel your order for a full refund.
• We reserve the right to refuse or cancel any order affected by a pricing error, whether or not the order has been confirmed.

Product Descriptions and Specifications

We make every effort to describe our products accurately, including materials, grades, dimensions, and composition. However, product specifications, descriptions, and images are provided for guidance only and are subject to change without notice.

• Materials and grades: Material grades, foam densities, and fabric specifications are indicative and based on manufacturer specifications. Natural variation between batches is normal and does not constitute a defect.
• Colour and appearance: Product images are for illustrative purposes only. Colours and finishes may vary slightly from images shown and do not affect product quality or performance.
• Technical specifications: Where brand names, grade names, or specification references are used, these are for identification purposes only. They do not imply that the product is manufactured by a specific company unless explicitly stated.

Availability and Lead Times

Prices reflect supplier costs at the time of listing and are subject to change in line with raw material and supply chain costs.

• Quoted dispatch times are estimates only and may be affected by order volumes, stock availability, or circumstances outside our control.
• If we are unable to fulfil your order at the listed price or within the stated timeframe, we will contact you promptly. You will have the option to proceed, wait, or cancel for a full refund.
• We do not guarantee continuous availability of any product. Items may be withdrawn, modified, or discontinued without notice.

Promotions and Discount Codes

Promotional prices, sale prices, and discount codes are valid only for the stated period and cannot be combined with other offers unless explicitly stated. We reserve the right to withdraw, amend, or end any promotion at any time without notice.

Promotional pricing applied in error (for example, an expired code accepted by the system) may be corrected in line with our Pricing Errors policy above.

Questions Before You Order

If you have any questions about a price, product description, specification, or availability — please contact us before placing your order. We are happy to clarify and would rather get it right upfront than deal with amendments afterwards.