Shipping policy
Orders and Delivery
There are several ways to shop with Upholstery Warehouse. Browse and order online at any time through our website, or contact our team directly during office hours.
Office hours: Monday to Friday, 8:30am – 5:30pm
Phone: 01903 201081
Email: sales@upholsterywarehouse.co.uk
Please note: we operate as a warehouse and are not open to walk-in customers. Click and collect can be arranged by calling us in advance.
UK Delivery
We offer free delivery on orders over £120 (before VAT) to most UK mainland addresses. For smaller orders, postage and packing is calculated automatically at checkout based on the weight and size of your order.
UK mainland orders are dispatched by Royal Mail or carrier on a 24 or 48-hour service (excluding weekends and public holidays). Orders placed before 1pm are dispatched the same day where possible. During busy periods please allow up to 7–10 working days for delivery. Bespoke or made-to-order items may require a longer lead time, which we will confirm at the time of ordering.
Please note: aerosols must be sent by carrier and cannot be dispatched via Royal Mail. An additional bulk charge may apply to heavy or oversized orders.
International Delivery
We deliver worldwide. International postage is calculated at checkout based on the weight of your order and destination country. All international orders are sold on a Delivery Duty Unpaid (DDU) basis — you are responsible for any import duties or customs charges that apply in your country. Please check local import requirements before placing your order, as restrictions on certain materials may apply.
We are not liable for goods held at customs or any additional charges that arise. Please contact us if you would like a delivery quote before ordering.
Returns
If you need to return an item, please see our Refund and Returns policy for full details. Return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot accept liability for items lost or damaged in transit.